maccloud.me is operated by Untangled Technology. We reserve pre-launch capacity for dedicated Mac Studio hardware, bill nothing until a unit ships to you, and give you root-level access to the machine you reserve. Details below.
Terms of Service
By submitting a reservation request or using the maccloud customer portal, you agree to these terms. maccloud.me ("maccloud", "we", "us") is a service operated by Untangled Technology that provisions single-tenant Mac Studio hardware for AI/ML workloads.
- Machines are provided on a dedicated, single-tenant basis — a reserved unit is not shared with other customers.
- Pre-launch reservations lock in the pricing shown at the time of your request; general-availability pricing may differ.
- Estimated lead times and launch windows are our best current estimate and are not a guaranteed delivery date.
- We may update these terms from time to time; continued use of the service after an update constitutes acceptance of the revised terms.
Reservations, billing & cancellations
A reservation request is not a binding purchase and does not charge your payment method. You will not be billed until your unit is provisioned and ready, at which point our team will confirm final configuration, pricing, and billing details with you directly by email before your first invoice.
- Monthly billing is invoiced in advance for the configuration you select (256GB or 512GB unified memory).
- You may cancel a reservation at any time prior to launch with no charge.
- Once a unit is active, cancellation takes effect at the end of the current billing period; we do not provide prorated refunds for partial months unless required by law.
- We reserve the right to decline or cancel a reservation prior to launch, for example if we're unable to verify the details you provided.
Acceptable use
You're responsible for the workloads, data, and configuration you run on your reserved hardware. You agree not to use maccloud service to:
- Violate any applicable law, or the intellectual property or privacy rights of a third party.
- Send unsolicited bulk communications, mine cryptocurrency in a way that breaches your plan's fair-use expectations, or launch attacks against other systems.
- Attempt to circumvent the security or metering of the console, PDU, or network infrastructure shared across maccloud's fleet.
We may suspend access to a unit that we reasonably believe is being used in violation of these terms, and will make a good-faith effort to notify you first except where immediate action is required to protect the fleet or other customers.
Privacy policy
We collect the information you provide when you submit a reservation request (name, email, phone, company, and configuration selected) in order to process your request, follow up about your order, and provide support. We also use Google Analytics (gtag.js) to understand aggregate site traffic and improve the site — this sets cookies and collects standard analytics data (pages viewed, approximate location, device/browser type) but does not include payment details.
- What we collect: reservation form details you submit; basic analytics data from your visit via Google Analytics; support correspondence you send us.
- How we use it: to fulfill and follow up on reservations, to provide customer support, and to understand and improve the site.
- Who we share it with: we don't sell your personal information. We share it only with service providers who help us operate (for example, our analytics provider, Google, and our billing/portal provider), and only as needed to provide the service.
- Your choices: you can ask us to access, correct, or delete the personal information we hold about you by emailing support. You can also opt out of Google Analytics tracking using a standard browser extension or by disabling cookies.
- Retention: we retain reservation and account information for as long as needed to provide the service and to meet legal, accounting, or reporting requirements.
Contact
Questions about these terms or our privacy practices? Reach out any time — we're a small team and read every message.